About Us:

Aqua Parade Aquarium Store
by Glasgow Aquatics Ltd
343-345 Cumbernauld Road
Glasgow
G31 3LP

Telephone: 0141-554 7771

OPENING HOURS:

Monday - Saturday
10:00 - 17:30

Sunday & Bank Holidays
11:00 - 16:30

Aqua Proud

Aqua Parade offers any customer free membership in our loyalty club Aqua Proud.

£1 spent = 1 point. Once you have reached 120 points you automatically receive a £5 Livestock Voucher to use as payment for Freshwater fish, Live Plants, Frozen & Live Foods and R/O & Ready Aged Saltwater.

Like Us On Facebook

Small Pet & Reptile Hotel by Aqua Parade

Aqua Parade opens the doors for small pets and reptiles who’s owners are away.

Our service is easy and convenient, we can even offer a pick up and drop off service in most cases. We will provide high quality food or you can provide your own if you wish.

The hotel will be open for small pets such as hamsters, guinea pigs, rabbits and other furry’s. Birds are welcome, as are reptiles including lizards, snakes, tortoises and turtles. We regret that we are not able to accommodate fish, dogs or cats.

To minimise stress on your pet we recommend that they travel and stay in their own cage or terrarium. We do however have limited pet housing available, please call for availability. Snakes above 5ft must have their own terrarium.

Prices start from £3/night. (Minimum charge is £30) For transport options please call 0141 554 7771 for a quote.

Bank Holiday bargains this weekend

There’s an extravaganza of special offers coming to Aqua Parade this 3 day weekend. The offers are lasting from Saturday to Monday and some of them can be found below.

Our opening hours is Saturday 10am-5.30pm & Sunday-Monday 11am-5.30pm.

Offers!

Buy all 6 in the range of Hugo Kamishi freeze dried foods at 2.99ea and receive a 10 pound livestock voucher!!! Now that’s an offer!!

Betta Lifespace 15 litre coldwater tank with trickle filtration and LED lighting. Was 39.99. Now 29.99!!

Buy 10 packets of Frozen food for only 15.00

Shubunkin 2-3” Only 1.50!!

XL Assorted Fancy Goldfish 10-12cm. Was 15.00. Now only 9.99!!

Convict Cichlids Only 2.00!!

Buy 1 get 1 free on all airstones!!

20% off all Red Sea products incl. test kits.

Plus all our standard offers such as buy 2, get one free on both plastic & live plants. This weekend we will extend the offer to include our beautiful selection of Hugo Kamishi silk plants.

Mixed Malawi Juveniles: Only 2.oo. 1-2” Only 4.00.

And finally a 10% discount on all other fish & corals.

Welcome!!

 

 

Birthday Summary & Winner

A huge Thank You to everyone that came and supported us throughout our birthday weekend. We set new visitor records both yesterday and then again today so the weekend was an absolute success.

The total amount of water in the goldfish bowl was 5210 milliliters. I write this out fully as the suggestions varied from 300ml to 17500ml and there was even a couple of suggestions of different amounts of millimeters. Yes really!

Anyway, the majority were in that area, but the closest guess was 5250ml, only an amazing 40ml away. Rita & Margaret Fleming the winner of the 30 pound livestock voucher which can be picked up in store whenever you like.

Thanks for all the warm greetings, cards and presents. To those who didn’t make it, we are looking forward to seeing you in our third year of business.

Our 2nd Birthday Party THIS WEEKEND.

Aqua Parade celebrates 2 years and this coming Saturday & Sunday we invite you to come and party with us.

Here’s some of the things that are taking place.

There will be birthday cake!

Half price end of season Discus sale. All must go. We need the tank for Koi as spring is getting closer.

20% off all freshwater fish.

10% off all marine livestock.

10% off all aquariums.

All frozen foods only £1.89 ea.

Competition, Balloons & Fun!  Welcome!

Practical Fishkeeping Magazine reviews Aqua Parade

The new edition of Practical Fishkeeping arrived with subscribers today and will be available in the shops from Boxing Day. We at Aqua Parade are thrilled that we are featured in the magazine’s famous “Shop Tour” section. In all 3 different Glasgow aquariums was visited by Practical Fishkeeping’s Nathan Hill, one of Britain’s most respected aquarists and he writes the following verdict about us:

“This is quirky, friendly, has great staff, great stock and plenty of dry goods. I’m sold on Aqua Parade and would be a regular shopper here if I lived closer.”

The review reads:

“Aqua Parade is one of the most welcoming stores you’ll visit, being filled with passionate aquarists who adore talking shop. There are a few staff, each with a specialisation, and the more I threw probing questions out there, the more I felt they really knew their stuff.

The site is only 22 months old, but has all the nice touches I expect from older stores. It has definitely found its feet.

I particularly liked the self-indulgent ‘Crystal Palace’ display for goldfish that you simply cannot miss. Yes, it might not be the most practical display in the world but I’m not maintaining it so it looks just the part.

I like the way that the livestock is sectioned loosely according to region, with an Amazonian section, Oceania, and so on. For someone interested in keeping things more specific, this is a great help. I quite liked the one bank of Oddball fish which, although not extreme, certainly had pieces to keep the unusal stocker happy. Scats, Polypterus and puffers map out just a few fish on sale here. I also liked the approach to labelling, which involved a traffic light system that clearly indicates aggression levels and compatibility of fish.

The store is not massive, but had a huge customer presence during my visit, which is always a superb sign. Marine are at the rear of the store and I’m told that the area is expanding soon. Currently, 10 tanks hold a nice mix of fish each well stocked with easy to keep ‘community’ species. Inverts please the eye, with both softies and ard pieces on sale. Time meant light stocking on a few bits, but there were more than enough for the store to be seen as a serious invert supplier.

For the size of the shop the dry goods were really well thought out, with anything from sundries to tanks and cabinets on show somewhere. Marines seemed to have more than the lion’s share of shelf space and it was nice to see a complete range of goodies available.”

We who are involved with Aqua Parade are obviously thrilled by this glowing review. We are deeply grateful to Practical Fishkeeping for choosing to visit us and impressed by Nathan’s understanding of the shop, the business and what we have tried to achieve. There was definitely a bit of pride glowing inside all of us today, it is all very much a team effort and will continue to be so.

We now have regular customers ranging from Isle of Lewis and Nairn in the North to Peebles & Kendal in the south. From Dunoon & Oban in the west, to Edinburgh in the east. Stirling, Dundee, Falkirk, Livingston and indeed the entire Central Belt, and with many, many  customers from Ayrshire. We are humbled that you choose us despite the distance. We would like to thank you, our customers, local or not, for standing by us from the beginning, for your return custom and supporting us through our growth to become one of the leading aquatic suppliers in the West of Scotland.

May we finally take this opportunity to wish you all a very Merry Christmas and a wonderful New Year!

Christmas Opening hours

Please note the following changes in our opening hours during the festive season.

Christmas Eve: 10am-3pm

Christmas Day: Closed

Boxing Day: 11am-5.30pm

New Year Eve: 10am-3pm

New Years Day: Closed

2nd January: 11am-5.30pm

All other days open as normal.

The joys of running an aquarium…

I must share a recent dispute I’ve been having in the shop. If not for anything else, then for my own well being. They say it’s good to write things down.

A man starts coming into the shop early this summer. He’s a budding marine keeper that my co-workers show an unwillingness to deal with. I don’t pay much notice until he one day calls to say that we have high levels of nitrate in our R/O water and we have killed all his fish & corals. I ask him to bring in the R/O plus a sample of his tank water & his test kit to ensure all bases were covered. Whilst waiting I ran around the shop in a panic testing our R/O water and all saltwater tubs previously made up. All results came back negative.

The man entered and a cloud sank in store. It was like someone dimmed the lights. He was adament he was right & that he had tested correctly and his entire demeanour reflected this, both in front of myself and other customers. He looked a bit sheepish after I had tested his R/O with both mine and his test kit which both showed zero nitrates. His tank water however, was impossible to test accurately as the colour changed to max before all the drops were in the vial. He left as I said, rather sheepish looking. Soon after this he asked me for a trade. He’s given up the marine and was going back to freshwater as he couldn’t manage a marine tank. I gave him over £200 credit for his live rock and bits and pieces. The deal was very good, partly because I felt sorry for him and partly because I was worried he’d kick off in a discussion about price. The truth is he almost bit the hand off me and accepted the offer immediately. He was very pleased, couldn’t thank me or praise us enough. He had fallen out with his previous LFS and would defo use us from now on. And indeed, so he did, until the credit ran out. One of the items he bought during the summer was an external filter to the retail value of £99.99.

Sunday morning he entered the shop for the first time in months. He claimed his filter was leaking and he wasn’t happy. I started processing the return and before I had finished he had already threatened me the first time with his brother who allegedly works for Trading Standards. As I’m standing there trying to help him I find it extremely provocative to be threatened with Trading Standards before I have even explained what is going to happen. So I make it clear, “There’s no need to get uppety about Trading Standards as I can assure you that we’ll ensure you get everything within your rights.” The argument is now a fact and nothing I can offer will please him. I explain that there is a 10 day turnaround as the filter will be picked up on Wednesday and a replacement or repair will not be delivered until the following week. In the meantime I offer to lend him an identical filter which he could run with his own filter media. He refuses as he wants a new filter there and then and calls his Trading Standards brother. He proceeds to talk on the phone for several minutes and I on purpose left the room until he was finished. When he finally comes off it he tells me I am wrong and he is entitled to a brand new filter today.

I remember his previous antics, and decide to shut him up. I get a new filter, place it in front of him and I say “You will never be happy. No one has ever got better deals from this shop than you. Not because I have to, but for an easy life I’m now giving you a new filter, however we will not be able to provide any further service to you in the future. He says that’s fine and shouts a threat about online reviews before he leaves. First stop Facebook. He writes (from his female partners profile):

beware beware when buying filters from this shop i bought 1 5mths ago and it started leaking when i took it back with my recipt they wouldnt replace it and offered me a 2nd hand one to use while mine got repaird when i told them i spoke to

trading standards i was told to stop being upity by the owner then his lacky who cleans the glass told me i dont have to bring trading standards into it so i called trading standards from the shop and they were obviosly listening to my call and when i came off the phone a new filter got banged down on the counter and i was told they no longer wanted my custom so these amatures wont see any more of my money and i will be calling trading standards again cause ive just noticed my new recipt is only for six month so any one buying anything expensive from this shop beware

 
I can’ believe it. He’s still arguing even though walking away with a brand new filter.
He claims I’m refusing to replace at the same time as he’s admitting to getting a replacement.
He says he called Trading Standards, but on a Sunday morning?
He calls the shop owner “The lacky?”
We won’t see anymore of your money? You never spent anything except some cans of R/O water!
He’s still calling Trading Standards because of his receipt? A barefaced lie as I gave him his original receipt back! The one stating he didn’t pay by cash or card BTW, but by a credit!

which.co.uk writes regarding faulty items:

You have the right to get a faulty item replaced or repaired if it’s too late to reject it. (Usually within 3-4 weeks) You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

Under the Sale of Goods Act, the retailer must either repair or replace the goods ‘within a reasonable time but without causing significant inconvenience’

I believe that we are more than standing up to these requirements. So I PM’d the Facebook profile, stating clearly that I’d welcome a call from his brother or indeed anyone else working for Trading Standards. I also explained that the comment had been deleted and threatened with legal action for his defamatory comments. And a few more choice words, most of which concerned his actual legal rights, but also how he quickly is running out of aquariums to go to. And oh yes, a link to the Trading Standards website…

So instead of having a happy day, where a bunch of happy customers came in to the shop, I have been walking around like a thunder cloud. Because of one single customer that can not be pleased and we have served 8000 customer by now. I haven’t tested his old filter. He claims that it’s leaking. I’m not sure you know. He couldn’t test for nitrates… If not, it’ll come out of my pocket, but he’s like L’Oreal – Worth it, if never ever to be seen again.

When I came home he had posted the following:

just another comment about buying filters from this shop because my last comment got took off if they have nothing to hide they shouldnt remove the comment being found out about trying to rip off customers must be bad for buisness

take a leaking filter back thats only 5mth old and you get offerd a 2nd hand one while it gets repaired when you get trading standards involved and they get found out you get a new filter and barred if you have nothing to hide leave the comment on because i put a review on every review site i could find

So I started this rant. You know what? It feels really good to have it down in black on white. If you are reading this I felt reassured enough after writing it, to click “Publish”…

Anyway, although out of the system, not so much out of mind. I now have to call our solicitor in the morning to start proceedings to stop him carrying on like this. Not to mention calling Trading Standards…
I don’t feel we/I deserve it. I don’t feel it’s justified. He could cause us damage. It must stop. Oh Joy!

I was considering whether to hide the name on the posts or not. It was the 2nd post that made up my mind. He is insistent to get his message out, and albeit I have once again deleted his review from the public view on Facebook, I have now given him his wish on our very own website. Contradictory to his claims, we’ve not been found out and we’ve got nothing to hide…

Aqua Parade is opening “The Reef Shop”

There’s been a hectic activity in the shop lately. The freshwater section was finished a few weeks ago with the new Crystal Palace tank for the goldfish. It was then finally the turn of the marine section to be finalised, and we are pretty much there.

Friday 9th November we are rebranding  our marine section “The Reef Shop” at Aqua Parade and we are expecting the first shipment of SPS & LPS corals this week. There will be arrivals on Friday too so if you wish to be amongst the first to see what’s new, please leave it until after 1pm to allow us to acclimatise everything properly.

We also would like to introduce you to John.
John is 47 and started his aquatic hobbyist life catching frogs and newts in the local pond at the age of 8. Had his first garden pond when 9, which was full of frogs and newts. From there he took the same route as most of us. Had his first aquarium at the age of 19 and kept Guppies, Swordtails, Neons & Angels, then a second tank with Gouramis before getting interested in American Cichlids, then Malawis, and he went on to breed Peacock Cichlids. His first marine tank came when he was 27 and he’s been keeping a reef tank ever since (20 years). The last 3 years John seen a vast improvement in his success and now have a thriving mixed reef tank holding a metric tonne of water in the system. We welcome John to our team, we are excited to have him on board and confident he will be a huge asset for both the shop and its’ customers.

The Reef Shop takes up a substantial part of the shop floor and is positioned at the back of the store. It consist of:

120 gallon display tank, created to inspire.
10 Marine Fish tanks (soon to become 20!).
Poseidon – 7ft Natural reef display with soft corals
Neptune – 6ft SPS/LPS table with 12 Nano Tanks for invertebrates.

The latter is lit by the amazing Kessil A350, please ask for a demonstration in store. After several problems with this tank and numerous floodings we jokingly named it Nemesis. The problems are long gone, the water quality is exceptional after maturing for 6 months and Nemesis has changed into Neptune, the Roman God of the sea. We couldn’t leave the 7 footer unnamed and it’s been duly named Poseidon, after the Greek equivalent…

The dry goods selection is always growing and will continue to do so. Marine Snow, Frozen Lobster Eggs & Sea Weed feeding clips are some of the newcomers on our stock list. Anything you would like us to stock? Please let us know!

As any dedicated reef keeper will know, it takes time to create a flourishing reef. When opening Aqua Parade we had little idea of what we had in front of us. The problems were standing in queue, they multiplied often quicker than we managed to solve them and the only thing we could do, and indeed did was solving problems. The set backs were more than I care to remember but little by little we managed to get our heads above water, no pun intended.

The marine section is finished much later than we had hoped, but although arriving late, we are confident it now arrives good!

New Opening Hours

We have slightly adjusted our opening hours. Our new hours are:

Monday-Saturday 10am-5.30pm

Sunday & Bank Holidays* 11am-5.30pm

The new hours should be easier to remember and we’re looking forward to seeing you in store.

*We will remain closed 25th & 31st December.

Try NTLABS new Probiotic fish food for free!

Nt Labs have just launched Tropical Food Probiotic, the only Probiotic diet on the UK market for community tropical fish species. It’s not in the shops until next week, but you can try it already now for free as we give away free samples with every purchase. (As long as stocks last)

Probiotic reduce waste keeping your aquarium cleaner for longer.

It contains:
Spirulina to enhance the colouration of your fish
Stimune’ to help maintain the immune system keeping your fish healthy
Krill Meal & Squid Meal to maximise palatability

These are slow sinking granules that feeds surface, mid-water and bottom feeding Tropical Fish, all at the same time, all from the same tub.